Privacy Policy

1. Information We Collect

We collect both personal and non-personal information to help us deliver a quality coaching experience.

Information You Provide

• When you register for coaching, programs, or digital resources
• When you fill out forms, reflections, or assessments
• When you make purchases or access private materials

Examples include:

• Name, general contact details, and demographic information
• Payment data (processed securely via third-party systems)
• Coaching-related responses or notes you voluntarily provide

Information Collected Automatically

We may collect non-personal data such as:

• Browser type, device, and operating system
• Website usage, pages visited, and time spent on site
• Cookies and analytics data for performance improvement

2. How We Use Information

Your information is used to:

• Deliver coaching sessions, digital content, and resources
• Process payments and manage your account access
• Improve the quality and relevance of our materials
• Analyze engagement trends to refine the Climb.Coach experience
• Ensure secure and reliable service delivery

We do not sell or rent your personal information.

3. Use of Coaching Data

All information shared within coaching sessions, onboarding forms, reflection exercises, or program materials is treated as confidential.

• Confidentiality: Notes, insights, and reflections you share are used solely to support your personal growth and coaching outcomes.
• Storage: Coaching data is securely stored within our internal workspace hosted on Notion, a trusted platform used for program organization and documentation.
• Access: Only authorized Climb.Coach team members involved in delivering or supporting your coaching experience have access to this information.
• Automation: Limited data may pass through Zapier to automate scheduling, reminders, or workflow tasks. These automations do not analyze or share the content of coaching notes.
• Anonymized Use: In some cases, de-identified, aggregated insights may be used for program improvement or research purposes — never in a way that personally identifies you.

We uphold strict ethical standards and ensure that your coaching information remains private, secure, and used only for its intended purpose.

4. Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your information. This includes SSL encryption, secure platform integrations, and limited data access based on role.

No online system can guarantee complete security, but we maintain best practices to minimize risk.

5. Cookies and Analytics

Cookies and analytics tools help us understand how visitors use our site and improve your experience.

They may be used to:

• Remember preferences and optimize navigation
• Track anonymous usage data and performance metrics

You may disable cookies through your browser settings, though certain features may not function as intended.

6. Third-Party Services

We partner with trusted third-party providers to support our services:

• Stripe — for secure payment processing
• Notion — for organization, content delivery, and confidential coaching documentation
• Zapier — for automated workflows and integrations between tools

Each provider maintains its own privacy practices and complies with relevant data protection standards.